Refund & Returns Policy
This policy applies to limited-edition fine art prints purchased from Lené Ehlers Studio.
Refunds
Approved refunds will be processed to your original payment method through Paystack within 7 business days. Your bank may take a few additional days to reflect the refund.
Damaged or incorrect orders
If your print arrives damaged or you receive the wrong item, please email us within 7 days with your order number and photographs. We will arrange a replacement or refund, as appropriate.
Orders not received
If your order has not arrived within 15 business days (South Africa) or 30 business days (international) after dispatch, please contact us. We will investigate with the courier and arrange an appropriate resolution if your parcel is confirmed lost.
Changed your mind
You may return an eligible online purchase in accordance with applicable South African consumer law. Returned prints must be unused and in their original packaging. Return shipping costs are the customer’s responsibility, where applicable.
Order cancellations
Orders may be cancelled before dispatch for a full refund.
How to get in touch
For all enquiries, email hello@leneehlersstudio.